Customer Care Associate

Job Number: 1866

External Description: Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

The Customer Care Associate position involves working in dynamic and fast-paced team environment. In this role you will receive training and on-going coaching to enable you to deliver a better customer experience. You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity. Some of the job responsibilities include:

• Customer web profile set up, maintenance, password resets, etc.
• Assisting customers with our on-line tools
• Collaboration with our Web Support and e-Commerce Integration Mgmt. teams
• Working in the new DEeP Accelerator and Org Admin tools
• Projects, Testing, as directed

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 1+ years of customer service experience

Preferred Qualifications:

• Associates degree
• Excellent Microsoft Office skills
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively
• Excellent listening and telephone communication skills
• Highly motivated and organized, with attention to prioritizing incoming tasks
• Knowledge of Oracle system and PC applications
• Multilingual skills (French and Spanish)

Pay Range for this position: $21 - $33 / hour

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here .

RSREMD

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Job Number: 297228

Community / Marketing Title: Customer Care Associate

Location_formattedLocationLong: Burlington, Massachusetts US